Shipping Policy

Shipping Policy

 

Order Processing Time

  • It is the time elapsed between when the customer places the order and when the seller hands the order over to the delivery service.
  • Generally, orders are shipped within 1 working day of order confirmation/payment. Orders made on the weekends might experience delay.
  • Our warehouse only operates on Monday – Friday during standard business hours, except on holidays. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

Shipping Cost & Time

Ship from Ship to
United States United States
United Kingdom United Kingdom
Czechia Denmark, Bulgaria, Croatia, Hungary, Luxembourg, Austria, Greece, Germany, Italy, Latvia, Czechia, Slovakia, Slovenia, Belgium, France, Poland, Ireland, Estonia, Sweden, Lithuania, Romania, Finland, Netherlands, Portugal, Spain, Cyprus, Malta

Total Delivery Time = Processing Time + Shipping Time (depending on your location)

Processing Time:

0-1 Business Days for All Orders.

Shipping Time:

3-7 Business Days for All Orders.
Note: Business days are defined as Monday through Friday, except holidays.

Tracking

  • You will receive an email when your order has been shipped. A tracking number will be provided (the tracking number will be active within 24 hours). Please note: This may take longer during events or holidays.
  • Tracking information may take 48 to 72 hours to update.
  • If you cannot track your package normally, please contact us and we will resolve this issue within 48 hours.

Delivery Time Exceeded

  • If your order is delayed, please contact us via email brandservice@kroak.store, we will check the situation with the transportation company in time. Thanks for your understanding and support.

Order Cancellations

  • We can cancel the order for you if you contact us in time after your purchase.If your payment finished and the parcel is not shipped out, you can cancel your order before your item’s delivery. And we will refund full of your money.
  • Orders can't be canceled once the parcel is shipped out.

About Customs

  • In seldom cases, orders may be charged the customs fees by your government, not our site, you will be responsible for the charges.We apologize for any inconvenience, but we have no control over the customs authorities in your country or any other. Contact your local customs office for more information about customs, duties, or tariff.

About Sales Tax

  • We do not charge any sales tax on orders.

Contact Kroak


Email:
brandservice@kroak.store
Email Reply Time: 9am to 6pm, From Monday to Friday(GMT+8).
We look forward to responding to your inquiry within 48 hours of the business day.

Telephone:
+852 81212653
Telephone Reply Time: 8pm to 5am, From Monday to Friday(GMT+8).

Business Information

Company in Hong Kong: HONG KONG TING HUI LIMITED
Address: 21/F, Hing Lung Commercial Building, 68-74 Bonham Strand, Sheung Wan, Hong Kong
Please note that this is NOT a return address.