Payment Methods
At kroak.store we offer various payment options:
Pay With PayPal
When you place an order with PayPal you will be redirected to the PayPal payment page, where you can confirm your payment by logging in with your PayPal username and password.
Why has my payment been declined?
If you're having trouble paying, declined payments can be caused by one or more of the following:PayPal:
1. The transaction page has timed out.
2. Leaving the page before finishing the check-out procedure.
3. Your PayPal account has insufficient funds or is not linked to any secondary option like a bank account or a credit card.
Please contact PayPal for detailed questions concerning your PayPal account.
About Coupon Code
You can apply coupons to your order at checkout. Once you’ve entered your coupon code, click “apply” and the discount will automatically adjust your order total. Please note that if you do not click “apply” before continuing checkout, your order total will not reflect the coupon discount.NOTES:
1. Please make sure that you enter the coupon code exactly as you received it, with no space before, within, or after it. To avoid errors, we recommend you to copy/paste the promotional code you received.2. Coupons cannot be combined. You can only use one coupon code per order.
Contact Kroak
Email:
brandservice@kroak.store
Email Reply Time: 9am to 6pm, From Monday to Friday(GMT+8).
We look forward to responding to your inquiry within 48 hours of the business day.
Telephone:
+852 81212653
Telephone Reply Time: 8pm to 5am, From Monday to Friday(GMT+8).
Business Information
Company in Hong Kong: HONG KONG TING HUI LIMITEDAddress: 21/F, Hing Lung Commercial Building, 68-74 Bonham Strand, Sheung Wan, Hong Kong
Please note that this is NOT a return address.